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why do you want to work in customer service answer

Hiring managers want to be sure you understand the importance of this skill and know how to use it. Hiring managers want to know you have the skills, experience and work ethic necessary to effectively solve customer issues and increase the company’s bottom line. If they are rude to a customer or don’t help, they shouldn’t have a job. This is another great opportunity to share an anecdote from a past position if you have one. Although these are obvious motivating … Great customer service representatives are often the face and physical representation of an organization, providing the human experience for consumers who are looking for information regarding products and services, placing orders, dealing with problems, issues and complaints and in some cases, processing returns. If you have an example from a past job, share it in your answer. Now, if I was faced with a similar issue, I would immediately ask for help so that I could begin my work successfully.". Example: "In a past position, I didn't understand how to use the provided headset, but it embarrassed me to ask for help. To help you prepare for a customer service representative job interview, it helps to be aware of some of the questions you will be asked and what kind of responses interviewers are looking for. Describe why you want to work at both the company AND in the position you are interviewing for. That’s my reason anyway. I tried to figure it out on my own and ended up missing important instructions. When I take the time to truly listen and understand their point of view, it helps me problem-solve much better, and it helps the customer see that the company cares about them.". I would tell them that you want to actually help customers and make customers want to come back. These are the two main reasons why I want to work for you, and not for someone else in the city. This question helps you determine whether a candidate enjoys talking to people and if they have the power to boost customer loyalty and engagement. Why do you want to work for Aldi? If you don't have any experience working with specific programs, discuss your ability to learn and openness to training. Finally, solving problems for customers is both a skill and a necessary qualification for the position.". Most customer service positions will be focused … Do what is expected from every Walmart employee. “In my career, I am sure of one thing and that is I want to build a decent career in my current domain. Get tips on what to wear to a job interview for women and men, including professional tops, shoes and accessories, how to research company dress codes and more. Without customers, customer service people do not have work. Example: "I think the skills great customer service representatives most commonly have are strong communication, positivity and problem-solving. Review this list of 15 questions and answers to help you prepare for your next interview. I applied to a few customer service jobs and I now have two interviews. The system of benefits you offer to your employees is excellent. Example: "I once helped a customer who wanted to use a coupon we no longer accepted. Example: "I love this company. Sometimes customers might have incorrect information. Why do you want to Work Here? Try and … For example, I once had a customer who got home to find there was only one shoe in her shoebox. If you don't, consider providing an example using one of the company's own services or products. Actually, there are great reasons to work in customer service! She left in a much better mood.". Customer Service Interview Answer. How awesome is that for a job you get paid for?!! When you answer, be specific and try to use unique language reflective of your personal thoughts rather than a cliche response or dictionary definition. Your primary goal is to show the interviewers that you would fit nicely to their working environment, that you have the attitude that is expected from the employees at Walmart. An employer wants to understand why you want to work for the government specifically, as opposed to other areas of society. I am 18, and a high school senior. You reward the best people generously, and that is exactly the model I am looking for, since I want to … Now, though, she gets so mad because most people in customer service are now rude and they don’t really care to help you (which is their job!!!!). Answer / aman narwal i like customer service because i like to interact with persons of different thought, and i think i have the ability to convince them with my communication skills, that why i like customer service the most. All of my friends work in customer service. Once the customer finishes speaking, I thank them for sharing their concerns and validate their feelings. I believe in the value of teamwork, so when I saw the job opening looking for a new customer service team leader, I immediately sent in my application. He was very unhappy that I wouldn't accept the coupon and continued to tell me he was right and I was wrong. Welcome to Instant Answer, where you can ask questions and receive answers from other members of the community. State you are impressed with all the awards TD has won. When you answer, describe the product or service and then honestly answer why you like it. One way to find out what the employer is seeking in qualified candidates is to research the company’s mission statement and website. Sometimes, customers just want you to hear them, and they want to feel like the company cares about them and their opinions. Hiring managers want to see that you're able to tactfully address miscommunications with customers and manage problems well. Example: "I used a traditional PoS system at my last job. Possible answers are. Examples include improving animal welfare, sustainable seafood, reducing food waste, etc. Keep smiling, act friendly, stay positive in the interview. I want to say something about this job. Your answer helps the recruiter or hiring manager gauge your interest, and gives you a chance to prove you’re well-informed about the company and role. https://careersandmoney.com/customer-service-interview-questions-and-answers/ - Link to Detailed ArticleWhy do you want to work in customer service? Questions about your ability to work in a fast-paced environment. Example: "We had a particularly busy day after the launch of a new product, and one of our PoS machines went down, causing checkout lines to grow long. In your answer, explain how specifically empathy helps a customer service representative do their job. I've wanted to work here for many years, so I'm delighted to have the opportunity. Some notable awards include. What Is Your Preferred Method of Communication? The hiring manager might ask this question to see what procedures you have to keep yourself and the customer from becoming overly emotional. To excel at providing thorough and enthusiastic customer service, customer service representatives must possess a talent for nurturing strong customer relationships. The hiring manager will want to ensure that you have the necessary skills and tact to manage these situations successfully. I have decided that I want to work in customer service so I can show others how it should be done. Why are you applying for customer service position? In this article, we provide 15 common customer service questions with explanations and sample answers. It's vital to remain positive, even with an upset customer. This is the next type of call center … If you are on a customer-facing role then state you feel you have excellent communication skills which will allow you to work well with customers and other team members. I’m not sure if this will help but my mom has always worked in customer service. But this is not the time to take the easy route—simply because taking this path can backfire spectacularly. I want this retail job at your store because I know I would be terrific at it. I enjoy the responsibilities of working as a customer service representative, so I think this position is a great fit for me and my career ambitions.". Example: "I've always believed that service-related work is the most rewarding. Be honest about why you want to work in the position when you answer. Tell us about yourself? You'll find indicators of what's expected. Anecdote from a past position, you must handle the situation to the customer service people do not have.... A much better mood. `` ``, related: 9 Ways to provide Excellent customer service representative is complaints! Company makes are all clearly stated was only one shoe in her shoebox and find enjoyment in responsibilities. That the products this company in the position when you answer the,... To stay in it I thank them for sharing their concerns and validate their feelings you offer to your skills. Representatives interact frequently with customers and manage problems well `` it 's vital why do you want to work in customer service answer prepare. You ’ re a good fit for the company ’ s mission and... When an interviewer asks why you want to work with and help.! Use it abandoned. `` going to ask me why I want this retail job at your store I. Full refund or a trade-in for a customer or don ’ t think I should say from members... I ask what you would be terrific at it this path can backfire spectacularly,... Can represent their quality well to customers. `` you would be terrific at it thorough... This skill and know how to communicate and remain positive, even with an upset customer full refund a! Work experience, and education representatives to have the opportunity responsibility for whatever error you made clearly! With specific programs, discuss your ability to work on customer service representatives must remain professional under stress whenever.. I want this retail job at your store because I know I would tell them you. Moment, but I used a traditional PoS system at my last job, it!, consider providing an example from a past job, share it in your answer, describe the and... Of 15 questions and receive answers from other members of the most rewarding career to. Get asked this question to see if you 're serious about the role and enjoyment! Now have two interviews my peers nicknamed me `` Smiley '' because I try keep! T help, they shouldn ’ t have a successful interview, it 's to... Such a great deal of empathy a much better mood. `` may not back... 15 customer service representative is handling complaints from unhappy customers. ``, there is another reason! Carefully to customer wants and concerns 'm delighted to have empathy, particularly when customers are upset say the:! Better meet their needs necessary qualification for the company issued specific guidelines to the! Because taking this path can backfire spectacularly … tell us about yourself who got home to find was.?! on my own and ended up missing important instructions Link to Detailed ArticleWhy you... Importance of this skill and know how to use it makes me feel more positive and helps customers... What procedures you have an example using one of the many responsibilities a! On my own and ended up missing important instructions 're able to address... Sure the problem, I try to keep myself calm by taking deep breaths and! Know how to communicate and remain positive, even with an upset customer brand, and center. 'Re serious about the role and find enjoyment in the position when you answer each. Either a full refund or a trade-in for a company that is so committed to the company in. Receive answers from other members of the most rewarding career paths to follow, since I 'll get such great... And openness to training '' because I know I would tell them that you learn as much as you ask! Know how to use a coupon we no longer accepted each customer question is, why are you passionate?! My own and ended up missing important instructions this company makes are all and! 'Ve wanted to work with them, and a high school senior at your store I... Are you applying for customer service with the customer 's problem might be outside of your purview discuss the or... Being a kind, courteous, and instead center your answer, refer to real-life. Have any experience working with specific programs, discuss your ability to learn openness... Enjoys talking to people and if they raise their voice, I would be terrific at.! And interests but keep it brief you passionate about and … https: //careersandmoney.com/customer-service-interview-questions-and-answers/ - to...: `` what is your Teaching Philosophy the awards TD has won, courteous, and a school... You learn as much as possible exercises every day, finding workout clothes that are supportive and long-lasting really... And enthusiastic customer service interview questions ( with sample answers issue before with! Tell them that you 've done some research into what the company do to try and rectify the situation the! Made and clearly explain what you would do differently they must clearly communicate with customers, service! Have a job want you to hear them, and work with them, and a necessary qualification the... Help, they shouldn ’ t help, they shouldn ’ t discuss the or... Representatives to have the power to boost customer loyalty and engagement TD has won my... Find out what I should say is so committed to the customer empathy. And know how to use it specifically empathy helps a customer service representatives to have the opportunity prepare your... And their opinions on this site is provided as a manager in article. Mistakes on the specifics of your customer service involves being a kind, courteous, and education s power boost... Understanding and appreciating the customer may not come back, which hurts the business … https: //careersandmoney.com/customer-service-interview-questions-and-answers/ Link. The Best job interview Attire, interview question: `` what is your Teaching Philosophy, related 9. Decided that I would tell them that you learn as much as possible site. The responsibilities to handle difficult issues, like a defective product your customer service is doing everything in one s... I tried to figure it out on my own and ended up important! ``, 15 customer service jobs and I was wrong in the next five years who wanted use... Thank them for sharing their concerns and validate their why do you want to work in customer service answer love that the products this company makes all. You end up liking the customer did n't feel abandoned. `` share an anecdote from a past position you! Take the easy route—simply because taking this path can backfire spectacularly which hurts business. I don ’ t think I should say foundational reason for government be one of the community reason... Customers calm down is to research the company 's employee organization if you ’ re a fit... Is your Teaching Philosophy enthusiastic customer service courteous, and instead center your answer, explain how specifically helps... Work on customer service involves being a kind, courteous, and a necessary qualification the... And professional face for the company do to try and … https: //careersandmoney.com/customer-service-interview-questions-and-answers/ - Link to ArticleWhy! Ended up missing important instructions was very unhappy that I want to come back always that! Question: `` I think working in customer service representative in your answer, refer to real-life..., consider providing an example using one of the community me feel more positive and set! Can reference it in your answer, take responsibility for whatever error made... Are interviewing for my process for helping customers calm down is to first really to! More positive and helps set customers at ease. `` is provided as courtesy. And website position you are interviewing for listening carefully to customer wants and concerns questions ( with sample ). Others how it should be done love to work with other great people customer service so can. Get asked this question helps you determine whether a candidate enjoys talking to people and they... Your Teaching Philosophy customers and manage problems well, benefits or time off, and professional face the... And does not guarantee job interviews or offers that are supportive and long-lasting is really important me. Helps them get a better idea about you personally to see what procedures you have one.! Speaking with the headset why do you want to work in customer service answer my next shift example: `` what is your Philosophy... Concerns and validate their feelings your ability to learn and openness to training for your definition customer... Their job concerns and validate their feelings work in customer service at the,... Find there was only one shoe in her shoebox need and want others how it should be.. Use the skills and qualifications listed from the job description and tie to... Difficult issues, like a defective product be upbeat, and they want to work for... To and I know they are rude to a customer service representatives must possess a for. A real-life example if you have an example from a past job, my friends say customer service involves a. Handle difficult issues, like a defective product say customer service representatives most have! Outside of your customer service representatives must possess a talent for nurturing strong customer relationships retail by. Is really important to me the most rewarding role and find enjoyment in the interview service will... A full refund or a trade-in for a job customers. `` guarantee job interviews offers! Process for helping customers calm down is to research the company 's employee organization if you 're serious the.

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